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Contributor having problems with "Upload supporting documents" when creating article

InsiderInsights 1 year ago in Marketplace • updated by SA Leena Joseph 1 year ago 11

Something seems to have changed with the “upload supporting documents” resource when creating a new MarketPlace (MP) article.


In my MarketPlace articles, I’ve been uploading files using the “upload supporting documents” icon, then right clicking the resultant text link to “open link in new window”.


This used to open the file in a browser, so I could copy the url to past in my article—so that my subscribers can easily pop it open. But it hasn’t been working since yesterday, which made my June 4 article (https://seekingalpha.com/research/1847091-insiderinsights/5169466-daily-insider-ratings-report-june-4-2018 ) quite a mess.


The same thing happened today with my June 5 article. When I try to open it in a new window the browser says “attachment not available now, try again later”—or something like that. I can’t relay the exact error message because it doesn’t show up after a few tries. It now just shows the PDF file in the lower left hand corner of the browser instead of popping it open for me to copy the hyperlink. And that is confusing as heck for my subscribers.


Appreciate any suggestions you may have. Like, is there a size limit of uploaded files I may have exceeded in my MP account?


Best!

Jonathan Moreland

646-522-9950

Answer

Answer

Hello Jonathan, 


I hope you are doing well. Please send the documents you wish to upload and and the article link(even if it is in the drafts) along with the article title. I will upload it for you. Please send it at leena@seekingalpha.com. 


Looking forward to hearing back from you soon. 


Best, 

Leena Joseph

In Progress

Hi Jonathan,


Thanks for the message. Could you send us a screenshot of what this looks like? We had a separate issue with the supporting documents, and I wonder if they are related.


Thanks,

Daniel

Thanks for your time Daniel.


I pretty much described it as best I can. As I said. After I upload the file, I right-click the link and choose open in new window. but instead of popping up like usual, it says something like "file not available, try again later".


Does that help?

Hi Dave.

Unfortunately, the problem persists. When I right click an uploaded supporting document to open in a new tab, I still get the error message:

"Attachment not available for download. Please try again later."


Can we please have a GoToMeeting so I can show you what I'm seeing.


Best,

Jonathan

...and my suggestion for a GTM?

Hi Dave, are you still there? Can we please have a GoToMeeting? I can send an invite.


I'm really looking bad to my subscribers with this oddity lingering.

Under review

Hi Jonathan, 


I hope you are doing well. I am sorry to hear that you are facing trouble uploading the documents. I am looking into this and will get back to you in a few minutes. 


Appreciate your patience. 


Best, 

Leena 

Answer

Hello Jonathan, 


I hope you are doing well. Please send the documents you wish to upload and and the article link(even if it is in the drafts) along with the article title. I will upload it for you. Please send it at leena@seekingalpha.com. 


Looking forward to hearing back from you soon. 


Best, 

Leena Joseph

Hi Leena.

The solution is definitely not for me to have to rely on SA to publish these for me. In any case, as I've relayed to several people, it's just the same pdf file I've been uploading for a year now. The prob is not the upload. It is how the upload acts once uploaded--if that makes sense. 


Daniel Shvartsman and I had  a GoToMeeting yesterday so he could see what I see. He just wrote this morning that "we changed the way we are storing files on our server. I am checking with our tech team to understand the reasons and see if we can make a change or if there is a reason to stick with this. I will update as soon as I have an answer."


Unless your request is part of what Daniel is troubleshooting, I think we should wait to see what his queries find.


Best,

Jonathan

Hello Jonathan, 


I agree with you. We shall wait for Daniel to update us on his findings. 


Appreciate your patience. 


Best,

Leena