I can no longer respond with comments due to incompatible format.
Thank you for your message and I apologize for the inconvenience.
From what I see, you are using an old version of the app.
Please update to the latest version. Make sure you are installing version 3.8.8.
If you already installed 3.8.8 and the problem persists, try to log out and log in again.
Customer support service by UserEcho