Update on Ticket ID# 93146

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Sam Marx
  • updated
  • Under review

Now the emails referencing my subscription's live chat dot not contain any "GO TO MESSAGE" button anymore, although choosing web application on the link provided in the old emails just redirects to their homepage.

ORIGINAL TICKET:

I noticed that starting today, the "GO TO MESSAGE" buttons in your emails coming from my subscription live chat redirect to the main Rocket Chat page rather than going to the chat room.

https://go.rocket.chat/room?rid=6tfHhJdP8jEntqNQh&mid=rMfGQiyGpgFDfLH47&host=rc.seekingalpha.com&path=group%2Fjd-posts-charts-and-momentum-gauges%3Fmsg%3DrMfGQiyGpgFDfLH47

The old link directed to: https://rc.seekingalpha.com/group/jd-posts-charts-and-momentum-gauges

This appears to be an error on your end, as I have tried this link on multiple computers logged into seeking alpha.

Thanks,

Sam

Replies 2
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0
SA Admin Jonathan Liss
  • Under review

Hi Sam,

We were forced to remove the "Go to Message" temporarily while RocketChat deployed a fix (the error originated on their end). We will hopefully have that live again in our emails relatively soon. Apologies for the inconvenience in the interim.

Best,

Jonathan

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0
Sam Marx
Quote from SA Admin Jonathan Liss

Hi Sam,

We were forced to remove the "Go to Message" temporarily while RocketChat deployed a fix (the error originated on their end). We will hopefully have that live again in our emails relatively soon. Apologies for the inconvenience in the interim.

Best,

Jonathan

Any idea when the "Go to Message" button will be brought back?

Thanks,

Sam