Basically SA does a good job and pretty well keeps things working on the site and the chats.
HOWEVER -- looking at the history of outages -- especially in chats -- on Mondays should tell you something!!
It seems very obvious that when you do various work to the site on the weekends that some one does not test to see if they have things that were working prior to the maintenance work are still working after the maintenance.
Really amazing how many problems occur on Monday - usually early - but today mid day on chats.
Customer support service by UserEcho