Can't read subscribed author's article

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limleanna
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I subscribed to data driven investor but despite signing out and back in, I can't access article.

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Satisfaction mark by limleanna 4 years ago

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SA Admin Kushal Mehrotra
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Hi,

Please find the response from our subscription team.

"Hi Kushal, I logged in as the user and was able to open that exact article. She doesn’t have Premium but since she’s signed up to Andres Cardenal’s service she has access to everything he publishes. You can just suggest her to log out and log back in again, using this link www.seekingalpha.com/clean and that should fix it."

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SA Admin Kushal Mehrotra
  • Not a bug

Hi,

Accessing this article requires a Premium subscription of Seeking Alpha services. All articles older than 10 days are paywalled and require Premium Subscription.

Hope this helps, Feel free to reach out in case further assistance is required.

Regards,
Kushal Mehrotra
Data QA Analyst, Seeking Alpha

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limleanna

I'm a paid subscriber of Andre Cardenal's articles soI should have access to all his articles. Pls check and urgently resolve.

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limleanna

hi. Any updates ?

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SA Admin Kushal Mehrotra
  • Under review

Hi,

I apologize for the inconvenience, I've relayed your concern to our subscriptions team and they'll get in touch with you shortly.

Regards,
Kushal Mehrotra
Data QA Analyst, Seeking Alpha

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SA Admin Kushal Mehrotra
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  • Awaiting Customer Reply

Hi,

Please find the response from our subscription team.

"Hi Kushal, I logged in as the user and was able to open that exact article. She doesn’t have Premium but since she’s signed up to Andres Cardenal’s service she has access to everything he publishes. You can just suggest her to log out and log back in again, using this link www.seekingalpha.com/clean and that should fix it."

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limleanna

hi Kushal, I followed the link to sign back in but still can't access any old article by Andres



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limleanna

erm, any updates? It's been 6 days and the stock market is changing everyday and I'm paying for a service I can't access. 

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limleanna

to be clear I received the offer for "free trial 2 weeks", but I'm required to make payment and cancel before two weeks to not get charged. That's not a risk I want to take.