Since 8/21 I have been unable to click on articles in emails from stock ideas daily and iPods. I click and all I get is a whirring symbol. Also with the app I have been unable to get updated news since 8/21 nor read articles in the app. This is thesec

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SA Maya Natan
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Thank you for your message and I apologize for the inconvenience. 

From what I see, you are using an old version of the app.

Please update to the latest version. Make sure you are installing version 3.10.3 or later.

If you already installed 3.10.3 or later and the problem persists, try to log out and log in again.

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SA Maya Natan
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Thank you for your message and I apologize for the inconvenience. 

From what I see, you are using an old version of the app.

Please update to the latest version. Make sure you are installing version 3.10.3 or later.

If you already installed 3.10.3 or later and the problem persists, try to log out and log in again.

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monkey see

The app is up to date on my iPad Pro so I signed out.  When I tried to sign back in it said there was a protocol problem.  The second time I tried it worked.