+9
Awaiting Customer Reply

iPhone app says I have a notification badge to read but I can’t find it

Zoltek2007 3 weeks ago in iPhone App updated by gator5000e 1 week ago 15 2 duplicates

Answer

Answer
Awaiting Customer Reply

Hi,

you can individually clear all notifications, or click on the 'clear all' button and remove them all.

The unread notifications are highlighted in bold.

I hope this helps, Feel free to reach out in case further assistance is required.

You may also try changing your alert preferences from https://seekingalpha.com/account/edit_stocks



Regards,
Kushal Mehrotra
Data QA Analyst

Duplicates 2

As I seem to OCD, I have the same issue.

Same problem. I'm about to delete the app from phone. So annoying.

-1

te refieres a la aplicación de esta misma web ?

I just updated to 5.2.4 on iOS, but the issue still persists. I was hopeful they would address it, but the notification icon of 1 is still there, despite me opening the app and viewing all notifications.


Does SeekingAlpha not test their updates before releasing them?

+1

I just updated to 5.2.4 on iOS, but the issue still persists. I was hopeful they would address it, but the notification icon of 1 is still there, despite me opening the app and viewing all notifications.


I’ve thought of just deleting the app at this point...

Well, they just released an update on iOS (5.2.4) that was supposed to fix it, but of course, it did not.  The issue still persists, despite me viewing all notifications.

At this point, I’m ready to just delete the app, as it’s quite annoying how something so simple can be overlooked and not be addressed.

Actually it appears to have fixed the issue with my iPad. Try deleting and reinstalling the app and see if that works. 

Thanks for the suggestion!  That seems to have fixed it for now.  I will wait for the next notification to come in, so I can confirm.

Yep, mine is still broken as well. 

Well, I may have spoken too soon. The non disappearing notification is not going away after i open the app. Deleting and reinstalling the app had fixed it temporarily but now the issue is back. I will have to turn off badge notifications. 

Yes, you spoke too soon.  I uninstalled and reinstalled the app, which seemed to have temporarily fixed it by removing the red “1” notification icon on the App, but as soon as I got a NEW notification and opened the app, it returned and it won’t go away.  Therefore, the new update (5.2.4) did NOT address the issue, although it was intended to.

Same. 2 weeks later deleted and reinstalled, still happening. Please fix. iOS iPhone 11 Pro with newest OS. 

Answer
Awaiting Customer Reply

Hi,

you can individually clear all notifications, or click on the 'clear all' button and remove them all.

The unread notifications are highlighted in bold.

I hope this helps, Feel free to reach out in case further assistance is required.

You may also try changing your alert preferences from https://seekingalpha.com/account/edit_stocks



Regards,
Kushal Mehrotra
Data QA Analyst

+1

We are not talking about notifications inside the app. We are talking about notifications on the home page screens of our devices. Or at least I am. On Apple devices, you get a number in a red circle on the app icon on the home page indicating you have a notification. When the app works correctly, tapping on the SA icon gets id of the notification on the app icon. That is no longer happening. In fact, the icon seems to be quasi-permanent. And now SA is not even listed as an app under the Notifications setting of my iPhone or iPad where you can adjust the types of notifications you want to receive.So the whole notification system is buggered.