+81
Not a bug

PRESS AND HOLD BUTTON PROBLEM STILL UNRESOLVED

tfr22 8 months ago in Website updated by Sade Murphy 2 weeks ago 74

They have known of this issue for months, and still it continues. Sometimes, I get the 'Press and Hold' window - over and over and over. Yet my settings for Java and cookies appear to be fine. Their online support has TWICE said they would report the problem and get back to me. They didn't. I called them last week and left a message. Crickets.

I'll have to cancel if it continues, which would be a shame.

Answer

-3
Answer
Not a bug

Hi all,

After discussing this with our security team we learnt that many of the Press & Hold occurrences happen to users that are using selenium based automation tools and any kind of user agent spoofing.
We highly discourage this and hence have implemented this security layer.
Please check if the devices being used to access Seeking Alpha are not compromised in any way, or do not have such tools.

I hope this helps, Feel free to reach out in case further assistance is required.

Regards,
Kushal Mehrotra
Data Quality Analyst

+8

I get Press and Hold issue even when I am navigating on the website multiple times. Reported this issue 2 weeks ago but this issue has not been fixed yet. 

Tally Home 3 months ago

+5

i am having same problem too!

+7

Problem just started today. I updated to IOS 15 last night if that indicates anything.

+4

Just started for me today also.  If I refresh the page it goes away.

+5

Go back to your original " On THe Move Page "

Ever since you switched all I get is this press and hold button, I pay fo this site and can't read the articles I pay for because I constantly am pressing and holding.

To ensure this doesn’t happen in the future, please enable Javascript and cookies in your browser.Is this happening to you frequently? Please report it on our feedback forum.If you have an ad-blocker enabled.

+10

I am not willing to “press & hold” anything that feels like it could be a virus. Has Seeking Alpha acknowledged this problem?

+3

I just read the message from the admin team claiming this is a user agent issue. Could be, but I suspect it is more complicated than that, and I don’t believe that it was a problem on the user side in my situation.


The problem for me disappeared as soon as it started and I didn’t make any system changes at the time. I don’t use any automation tools nor do I have any installed. 


As the problem only existed for a short time, and only with the Seeking Alpha website, I’ll conclude the issue for me was related to their rollout of the security layer the message states they implemented.  

+5

Interesting, it just started this evening 10 November, this has not happened before and I've been on SA for a very long time. Hopefully, everyone that has had this issue, either recently, or in the past, reports it so something will have to be done about it. Last 10 minutes or so for me, done 'press and hold' twice.

+5

There is clearly a new bug on the SA platform.    I just started getting this error today, along with many others.

+2

This just started happening for me about 2 hours ago.  Never had it happen before.

+4

This is a pain in the butt. Fix it ASAP please. 

+4

i have this problem too. First time, but SA is completely.unusable now.  Why am I spending all this money on a platform that doesn't work?


+2

First time happening for me was this morning as well....

Always have to press and hold, Using MacOs 12.xx and Safari

This is a pain, as Javascript IS enabled and Cookies are also

+2

the new button sucks, ive been using this site for over a decade and this is what will make me stop. 

+1

Seeking Alpha: please acknowledge these comments and advise!

I got this 2 times this morning within the iOS app, and then again on Safari on my Mac.

+1

annamajorova0278@gmail.com

+2

what is this press and hold problem??? can we just have it removed - IS ANNOYING!!!

+1

same here just this morning I'm glad at least its not due to some kind of hacker's virus lol

+1

same problem just started today

+1

same here.  twice while reading one article.

+2

This is annoying and should NOT happen with a paid service. And we should not have to disable Internet Security to get on a site that contains financial information.

+1

Now getting this 100% of the time on iOS, in app and browser. Basically useless right now. Hoping this will be fixed before we all rage-cancel our subscriptions.

+1

Better get it fixed guys. It just started happening to me and this is not sounding random. Let us all know by e mail when you get it fixed. I’ve got better things to do than wait here endlessly pressing and holding until I to just decide to cancel.

+1

WTF is this "press and hold" if you're not a robot? Starting today, it's been happening everytime that I try to access Seeking Alpha!  This is unacceptable!

+1

i get the same issue even though I'm using the app not the browser (android 11)

and even if I was using a browser and a pop up blocker in it ( which I'm not), then as a premium subscriber I deserve not to see the shitty ads 

This issue is cery clearly brought by someone who thinks is being smart and wants to force all users to disable pop up blockers to ensure more ad revenue, instead the genius ended up messing up the experience for everyone


+1

Press and Hold is a JOKE ! because of this new On The Move page format.

WE pay money for this lousy service that SA changes without asking us if we want a change.

Go Back to the old On The Move Page !

+1

We're on the move, to other sites. 

SA had a nice run , but its over !

jk, but they better do something fast 

+1

Same - can't access the website anymore because repeatedly asks me to press and hold - yet always asks me to try again after. Please fix this.

+2

How about a refund for all the problems SA has caused all of us by changing the format. WE do not have an easy and navigational website to use anymore and spend more time on dealing with the bugs  then reading any articles.

+2

This is a real problem , You guys need to back off the aggressive cookie and anti ad block  attempts .

you will lose page hits at this rate 

+1

QGet this.

1) I am logged into my own account, reading my own article notifications then bam!  Press & Hold bullshit.

2) I am logged into my account, several minutes into reading an article and its comments.  I decide to reply to a comment then bam!  Press & Hold bullshit.

3) Seeking Alpha still sends advertisements / promotions to my email, asking me to subscribe to its services.


This has happened for years and SA still hasn't fixed it.  

Also, no, I am not disabling my adblock.

In case the message isn't clear: 

I don't care how good the information is on SA.  If the user experience is shit, then don't expect a subscription.

+2

For me, the problem is just a little 'less bad' after being told that the problem would be resolved last week. After many years on the site, I will cancel my subscription if not resolved SOON.

I'm getting it too. I even got it when I tried to vote for this issue! This needs to get fixed or I'll go to Yahoo premium.

I couldn't do anything on the site today so I went into my Chrome browser settings and went to cookies. I deleted all Seeking Alpha cookies (there were a lot). I had to enter username and password again but once I did, the site has been working all day. Fingers crossed it stays that way!

+2

I’ve run into this literally dozens of times. Unresolved issues like this pretty much guanrantee I would never pay for this service.  SA should refund all paid subscriptions until this is resolved.

+1

Just got this error for the first time & had to press & hold twice to resolve it. What's up with this? Doesn't inspire confidence in the site for me or make me want to pay to subscribe. 

over and over - really annoying - and tech at SA doesn’t seem to care about fixing it.......

+2

This is so goddamn annoying!

How is it that I can read multiple articles with no issues and then, out of nowhere BAM! Press & Hold comes up.

Yes, Java is enabled. Yes, cookies, blah blah blah are good to go. Nothing has changed on my end.

It is so random! Half the time simply refreshing the page makes it go away. You know since most of the time actually doing the Press & Hold only makes the Press & Hold not go away and demands to be done again and again and again all the while telling me that I have to check my browser Java settings to make sure they are enabled.

This press and hold thing just started happening to me.  Super annoying!  Please make it stop.  It comes up after a while and then it just won't go away even after I do the press and hold thing.

I've decided not to subscribe - this problem is ongoing and appears unsolvable.

I'd be interested to hear if deleting Seeking Alpha cookies works for people. See my previous post from 5 days ago

No. Deleting SA cookies does not work. If only were it that simple. For me, the problem is a lot less bad - but still happens 3-4 times per day. I have spoken with a rep named Desmond numerous times and this is a bigger problem than they anticipated. They know that many, many people are impacted and pissed off - so they're trying to get things right. I told him that I'm cancelling if it's not 100% resolved SOON. Complaining about it here is useless. Their number is (347) 509-6837.


Sorry to hear it didn't work for you. I haven't had to Press & Hold since I did it. Fingers crossed and knocking on wood it stays that way.

Great, Had to g through the PRESS AND HOLD in order to post this comment.

What is it with the PRESS AND HOLD button. What a pain in the a... A new feature to discourage users.

Eighty complaints about the same issue might be a signal that the feature is not a benefit to your site.

+2

Your programmers stink

Press and Hold them until they learn how to run a Website 

-3
Answer
Not a bug

Hi all,

After discussing this with our security team we learnt that many of the Press & Hold occurrences happen to users that are using selenium based automation tools and any kind of user agent spoofing.
We highly discourage this and hence have implemented this security layer.
Please check if the devices being used to access Seeking Alpha are not compromised in any way, or do not have such tools.

I hope this helps, Feel free to reach out in case further assistance is required.

Regards,
Kushal Mehrotra
Data Quality Analyst

+2

I do not use any such tools. Nor do I have any security issues. But it still happens. I have been asking for help on this since the summer and your 'security team' has not solved the problems.

+2

Same here, I use various tools but neither of those blamed are active on my firefox browser .  I think they are  being over zealous with something. 

Your security team are incompetent.  I visit dozens of sites daily , and thousands over the years, and NONE have ever had this problem.    Hire some AMERICANS .  You are wasting our time with this idiocy 

Have to press and hold several times a day.  If this continues, I will visit less often and certainly post less often.

VPN (PIA); Vivaldi (Chrome engine) browser; No Blocking.

This started happening to me today. On my desktop PC. My monitor is not touch enabled, so this makes no sense. I'm not sure if clicking and holding would work because I just refresh the page and it usually lets me proceed. Are we no longer able to use SA with an ad-blocker enabled? (Windows 10, Firefox)

+1

Disable your ad-blocker and see what happens.  Does nothing for me. 

I disabled my ad blocker but still saw the press and hold thing. However, I have not had any issues since yesterday. Also, it appears that there is no need for an ad blocker here. I don't see any ads except the ones for SA products, which weren't being blocked anyway.

Still doing the same here.  

Actually I kinda like it.  The press and hold thing acts like a barrier to entry and really makes one question the value of the analysis and commentary on Seeking Alpha.  

SA greenfield analysis can be good.  The comments can be good when a play is in the early stages and then over time it evolves into information exchanges that are far less useful.

I love reading an entire article, scrolling through some of the comments and then, out of nowhere after being on an article for 10 minutes or more the PRESS & HOLD comes up!

Not always just when you open an article but long after you had a page open.

OF all the websites I use why is it they cannot get this right? The only other website that I have seen this same check done, except it actually works properly, is I get it maybe once per month on Zillow.

SA - DITCH THIS PLEASE

+1

The problem just started for me a couple of days ago. Checked my settings and all appears fine. Seems to me that it is a SA problem.

+1

Get rid of the problem this is a paid service. I like my ad blocker

I am logged into my account and receiving multiple "Press & Hold" errors for weeks now.  Additionally, I now have au "Unauthorized" follower - and I am unable to view WHO this stalker is.  WHO ELSE HAS ACCESS TO MY WEBSITE AND IT'S CONTROLS - IS THIS SITE "TRUSTWORTHY" ?

I just encountered the same problem.  Cookies unblocked and javascript enabled and still doesn't work.

+1

September.....  Always want to dry fish Henry's Fork.  There is probably better spring creek trout fishing in Argentina bu the Fork is famous.  One of these days......

Do you use a VPN service?

I have this problem very often with my  Opera Browser on my Andoid device.

I really have no idea which problem this Press & Hold feature should solve.


Press & Hold to check I am not a robot, 

Press & Hold to check my Javascript is broken, Press & Hold in the kitchen, Press & Hold on the toilette, stop it.

checks jail time  for me the people talking me I can go to jail mail today you can ask