Subscribed to several stocks alerts, but no email received

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Several months ago, I subscribed to several stocks alerts; 

And it was working fine : each time an article related to a sotck was posted, I received an email.

Unfortunately, since several weeks now, articles are published. BUT I receive no email notification.

Any idea ?

How would you rate the customer service you received?

Satisfaction mark by Centrino 2 years ago

Excellent support !

Add a comment about quality of support you received (optional):

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SA Admin Shubham Shresth
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Hi Centrino and Danyl1,

Thanks for the message.

I checked and found that your emails were being blocked by your email provider and we have cleared all bounces now.

Emails can also stop sending due to a bounce we received from your email provider or if you accidentally reported our emails as spam. We must obey the message from your provider due to spam regulations and we freeze your emails.

We have cleared all the bounces now and you should start receiving all emails now.


Hope this helps! Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha

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dandyl1

Same thing here , I have mentioned it to S.A. Many times , very little luck .. 

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SA Admin Shubham Shresth
  • Answer
  • Completed

Hi Centrino and Danyl1,

Thanks for the message.

I checked and found that your emails were being blocked by your email provider and we have cleared all bounces now.

Emails can also stop sending due to a bounce we received from your email provider or if you accidentally reported our emails as spam. We must obey the message from your provider due to spam regulations and we freeze your emails.

We have cleared all the bounces now and you should start receiving all emails now.


Hope this helps! Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha

Avatar
Centrino
Quote from SA Admin Shubham Shresth

Hi Centrino and Danyl1,

Thanks for the message.

I checked and found that your emails were being blocked by your email provider and we have cleared all bounces now.

Emails can also stop sending due to a bounce we received from your email provider or if you accidentally reported our emails as spam. We must obey the message from your provider due to spam regulations and we freeze your emails.

We have cleared all the bounces now and you should start receiving all emails now.


Hope this helps! Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha

Thanks a lot Shubham for your fast reply and resolution :-)

Avatar
Centrino
Quote from dandyl1

Same thing here , I have mentioned it to S.A. Many times , very little luck .. 

Apparently the problem should be solved now :-)

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mehdialiakbar32
Quote from Centrino

Thanks a lot Shubham for your fast reply and resolution :-)

Thanks