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Awaiting Customer Reply

Links to specific comments

Cora Schlesinger 3 years ago in Android App updated by SA Jacob Maltz 3 years ago 1

I have the same trouble as some other posters. If one receives notification of a response to your own comment, the link only sends you to the beginning of the comment section. Usually this happens with longer comment streams, so needle in the haystack search. As of the last couple of days, the comment stream is truncated, so you can't even scroll down. Both Android and Windows 10.

Answer

Answer
Awaiting Customer Reply

Are you referring to the web site or the app ? There is a known intermittent issue with failure to jump to the first new comment, but it is off by maybe one screen.  We are trying to figure out how to fix this.  Also, as a convenience, we added a quick link at the top of the comments to jump to your new comments. As shown below:

As for the issue of the truncated comment stream, please post an article ID and a screenshot of what you are seeing so we can follow up.  Thanks, Jacob


Answer
Awaiting Customer Reply

Are you referring to the web site or the app ? There is a known intermittent issue with failure to jump to the first new comment, but it is off by maybe one screen.  We are trying to figure out how to fix this.  Also, as a convenience, we added a quick link at the top of the comments to jump to your new comments. As shown below:

As for the issue of the truncated comment stream, please post an article ID and a screenshot of what you are seeing so we can follow up.  Thanks, Jacob