I’m an Essentials subscriber yet some articles have the shortened version with the subscribe now button . What to do to get access I am already paying for?
I suggest uninstalling and reinstalling the app. I don't see the problem you are seeing, but there is still a problem viewing comments on articles for subscribers.
As a workaround, your paid subscription is also valid on our website, which currently provides a much more robust experience for subscribers than the iPad app. We are working on a new app for the iPad (and iPhone) which will eventually have the full functionality of the website, especially subscriber features.
Customer support service by UserEcho