I lost/forgot my password. The SA process to change passwords requires that I enter my forgotten password. Can’t do it as I have forgotten the old password. I can’t open a new account because SA already has a record of my email address. What’s a man to

Avatar
  • updated
  • Under review

I lost/forgot my password. The SA process to change passwords requires that I enter my forgotten password. Can’t do it as I have forgotten the old password. I can’t open a new account because SA already has a record of my email address. What’s a man to do?

Pinned replies
Avatar
SA Jacob Maltz
  • Answer
  • Under review
Quote from SkipHill

Yeah, same situation here. Pretty lame software design since it can never work. Most sites like this that force logins only so they can track you send an email that simply let's you enter a new password. Perfectly secure for this kind of thing. Silly waste of time. I

If you click on the forgot password link on the login page on the desktop it works exactly like you said.  Most people only change their password when they forget it and cannot log in.  However, if you try to change your password from the settings page, then it uses another flow which authorizes the change from the old password and this is primarily for people who don't have access to their email anymore.

Avatar
Up and Away

My password is fine and I am able to log on.  Please no more emails.

Avatar
SkipHill

Yeah, same situation here. Pretty lame software design since it can never work. Most sites like this that force logins only so they can track you send an email that simply let's you enter a new password. Perfectly secure for this kind of thing. Silly waste of time. I

Avatar
Vicksburg1541

not just silly. Time is money and theft is felony. Hypothetically speaking that is. 

Avatar
SA Jacob Maltz
  • Answer
  • Under review
Quote from SkipHill

Yeah, same situation here. Pretty lame software design since it can never work. Most sites like this that force logins only so they can track you send an email that simply let's you enter a new password. Perfectly secure for this kind of thing. Silly waste of time. I

If you click on the forgot password link on the login page on the desktop it works exactly like you said.  Most people only change their password when they forget it and cannot log in.  However, if you try to change your password from the settings page, then it uses another flow which authorizes the change from the old password and this is primarily for people who don't have access to their email anymore.

Avatar
fitz50

I received a link when I clicked on "can't remember/lost password.  Clicking on the link logged me right into the website,  The link email said the link is good for 60 minutes, but when I actually go to settings to reset (make a new password), it requires that I enter the old one.  That is a circular maze, and I cannot find the exit.  Somebody please tell me how to get out.

Avatar
anonymous
Quote from fitz50

I received a link when I clicked on "can't remember/lost password.  Clicking on the link logged me right into the website,  The link email said the link is good for 60 minutes, but when I actually go to settings to reset (make a new password), it requires that I enter the old one.  That is a circular maze, and I cannot find the exit.  Somebody please tell me how to get out.

Hi,

Click on Forgot your password and not "Email me a sign in link". Make sure you are logged out when you click the link.

Thanks,

Daniel Hochman

Director of Product, Seeking Alpha

Avatar
Out_on_a_limb

Following a stupid customer support from another site who required me to wipe out all cookies from my disk, I couldn't access Seeking Alpha properly. The old password I kept on hand didn't work. I tried to get a new one via the reset password. The email I received had a reset password link (which is illogical, as I already requested the reset). But the link provided didn't show anything new. Then I received a confirm registration email. But the link didn't get me in. I succeeded to login only by using Google registration.

To avoid a repeat situation, I want to change my old password, but as said earlier the one I know is not the one registered in the site. Please, how do I force a new password?