I believe that one of the benefits of being a Premium Subscriber, (such as yourself), you have access to phone support.
If you go to our Home Page by clicking on the Seeking Alpha Logo in the header, you will be able to click on Help & Support in the top right hand side of the screen. If you then click on "Contact Support" there is a phone number at the top of the contact box, that Premium Subscribers are able to call for assistance.
VP of Business Operations
This only works if you can get into the premium side.
Customer support service by UserEcho