At the core of every Marketplace service is a smart, passionate investor who leads the service. We have added a “Launch Chat” button which gives subscribers access to those investors. You can talk to them directly / send a private message to them through Rocket chat service.
To start with, please go to the main page of the service, [link to service]. Click Launch chat and Web application links and a chat box will open up. Here, you can directly speak to the author and ask any questions.
You can also send a direct message to the author or anyone else by clicking on their name next to a message of theirs in the chat room. That will open up a private message. Given below is a screenshot to refer:
Customer support service by UserEcho