1. Open the Seeking Alpha app and ensure to sign in with correct email id, which is associated with the paid marketplace service.
2. Tap the "Hamburger" icon on the top-left to reveal the side menu.
3. On the "Subscription Product" section you'll find all of your Marketplace Services.
4. There will be a blue chat bubble on the bottom right, to open RC. Please click on to that Blue bubble.
5. After tapping the Blue bubble, it will provide option to open Chat via RC app or Web App. Please choose the Web App option.
This will open the Rocket Chat on the phone browser, from where users can chat with the author and other investors.
*If you are having issues getting into chat, please make sure to login to your Seeking Alpha account in Safari as well, not only the app.
**On rare occasions, you may still get an error in Safari saying the link is invalid. If you tap OK and then continue step 5, you should still be able to access the chat.
If you need further help, please reach out to us at email@example.com
Customer support service by UserEcho