1) Go to the App Store/Google Play Store and download the Rocket Chat app: don't attempt to open it once it finishes downloading.
2) Once you have downloaded the Rocket Chat app, to into the Seeking Alpha App and click the "chat" icon from the upper right corner of the screen.
3) The RocketChat app will be opened and authenticate you. This can take 15 seconds or so - don't close the RC app until you have been authenticated inside of it
Customer support service by UserEcho