Your comments

Hi jacase,


Thanks for the message, sorry for the issue. 


Which browser are you using on the laptop, and where are you trying to open it on the android phone?


On the laptop, please try to go to seekingalpha.com/clean and then log in again to your account and see whether that helps. It may be you are not logged into the right account on the browser you use for your email. I'm not sure on the Android app, so it will help if you can explain the full case.


Thanks for your patience,

Daniel

Hi bozeman46, we haven't had other reports of issues today. Could you please try another browser or try seekingalpha.com/clean, and then log in again to your account? Please let us know whether that works.


Thanks,

Daniel

Thanks for the message, godblsmnymkr2, and sorry for the issue. We should have it resolved soon, and obviously hope to have it squared away so this doesn't recur.


Best,

Daniel

Thanks for the message, holl24, and sorry for the issue. We are actively working on this and it should be resolved soon.

Hi rmcdon8848,


We'll email you shortly to resolve this. Generally, you can email subscriptions@seekingalpha.com for issues like this.


We will be in touch today, sorry for the issue,

Daniel

Hi, sorry for the delay. We are working on chat - I believe it's back to normal, but I will update when I confirm with our team.


Thanks,

Daniel

Just to follow up, looking at the same period in 2017 and 2016 (Jan 1 to October 17th), across the same author pool - the 152 authors currently active on Marketplace - we saw a 9% increase in articles published publicly on Seeking Alpha. This was after the documented big increase in 2016 compared to 2015 I linked to in my first post. The bears out that once authors join the Marketplace, they are likely as a group to publish more.


Gyglass, please let us know if you have any further questions here. I understand this is an important issue, and one that numbers alone won't address, but our aim is to have a great free site experience. We believe Marketplace helps us support these efforts.

Thanks for the comment, Larry. This is a market - if the author is failing to provide useful free content they will fail to gain subscribers and stop publishing. I'm re-running the numbers on the quantity question and will update this thread when I have them.

Hi gyglass,


Thanks for the message. We understand this concern, and we have no intention of letting our paid services take away the value of our free site. It's a challenge, but we've been encouraged so far for a couple reasons.


First, authors who join the Marketplace (where we host the paid services) have tended to write more once they join Marketplace. This is because as they start to make more money they can spend more time delivering value to readers on the free site.


This is mainly because the best way to grow a Marketplace business is through writing good free articles that will attract new followers on Seeking Alpha. Authors who fail to do this do not succeed on the Marketplace.


I haven't run the numbers this year, but the last time I looked at it, we saw a large increase in the # of articles Marketplace authors were writing on Seeking Alpha - https://seekingalpha.com/article/4031641-marketplace-update-authors-building-significant-businesses. So Marketplace has had the exact opposite effect of what you describe in your post. And while I know that doesn't measure quality, the incentives of gaining followers and subscribers forces the author to write well on the free site.


Our editorial team is dedicated to improving the quality of our content overall - they've made big strides over the last couple years, and we expect that to continue over time.


This is a serious concern, and I appreciate you raising it. I think we have addressed it to date, but we watch it to make sure we maintain the quality of Seeking Alpha's free experience, so your feedback is valuable. Please let me know if you have any further questions, or feel free to email me at daniel at seekingalpha.com.


Thanks,
Daniel

Hi Roger,


We're sharing this info with Chris. You can contact him directly by clicking on his name in the chat, or by going here and sending a direct message - https://seekingalpha.com/author/chris-lau/articles#regular_articles.


We'll ask him to reach out to you as well,

Daniel