New Paywall / Free article limit since Jan 4th 2021
Note from Seeking Alpha:
Please see our announcement here for more details:
https://seekingalpha.com/article/4396836-important-update-for-seeking-alpha-users
How would you rate the customer service you received?
Satisfaction mark by Liberty Investing 3 years ago
Add a comment about quality of support you received (optional):
On Monday, 1/4, I read an article by Ken Reel. A message told me this was article 1 of 5 free articles for the month. Later that day I read one by Brett Jensen. This time the the message said I was on article 3 of 5. Screen shot below shows the articles I've read this week. I belong to F&G's and Nick Ackerman's services, so those two should not count toward the monthly total. And when I read those articles I didn't get any message about the article count, which is as it should be. So something's not counting these articles correctly.
Which brings us to a second issue. How is one supposed to know how many free articles he has, or has left? I poked around my settings and profile and didn't see any way to get this info except through the articles I've read section.
Which brings us to a third issue. This whole article limitation change has been poorly communicated and poorly implemented. I've looked at a couple of the recent related issues here and the only "answer" I see is a link to the news article you published New Year's eve. So nobody knows how many articles they have or how they're being counted. Did that news item about the changes count as a read free article? In the services I belong to the service owners seem to be as much in the dark as I am.
I've been on SA for over 5 years now. I belong to three services. I'm not going to rant and rave here and threaten to quit. I'm getting good service from Savvy Investor, Income Lab, and Income Factory. I'll likely stay as long as those folks are in business. However, I feel I deserve better than to be limited to 5 articles a month, and to have that thrust upon me in the way SA has done.