Home Page and Stock Summary Page Do Not Load Properly

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~BigZ~
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  • Completed

Header and Footer load properly. Body text is shifted and cropped on the left side. Just started today. Problem does not exist on Android devices.

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Satisfaction mark by ~BigZ~ 2 years ago

SA Kateryna Kovrizhenko is one of the best. She reads the technical issue, duplicates the flaw and reports on the solution. 

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SA Kateryna Kovrizhenko
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Quote from ~BigZ~

You are correct that I am on iOS 12.4.8 which brings me current to July 2020 in updates and cannot be updated further. iOS 13 only started 13 months ago so a suggestion to buy a newer tablet is somewhat diminished by my acquisition of a new Android device.

Appreciate your efforts to support legacy products as it seems there are others registering complaints here of this same issue. All other media I view/use on this iPad does not have this formatting issue.

Hi, we deployed the fix.
Could you please reopen our site and recheck.

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SA Kateryna Kovrizhenko
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Hi, could you please send us screenshots of your issue?

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~BigZ~

Screen shot of home page. Notice header is OK but body is cropped on left:


Screen shot of Stock Page. Same issue:


Screen shot of an article. Everything appears OK:

Kind regards 

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SA Kateryna Kovrizhenko
  • Planned

Hi again, thank you examples and screenshots/

The issues is reproducible now on OS 12.4 only, so if you have a possibility to upgrade your device to never version, the issue should be fixed.
In a meanwhile we are working on the fix.
Sorry for the inconvenience.

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~BigZ~

You are correct that I am on iOS 12.4.8 which brings me current to July 2020 in updates and cannot be updated further. iOS 13 only started 13 months ago so a suggestion to buy a newer tablet is somewhat diminished by my acquisition of a new Android device.

Appreciate your efforts to support legacy products as it seems there are others registering complaints here of this same issue. All other media I view/use on this iPad does not have this formatting issue.

Avatar
0
SA Kateryna Kovrizhenko
  • Answer
  • Completed
Quote from ~BigZ~

You are correct that I am on iOS 12.4.8 which brings me current to July 2020 in updates and cannot be updated further. iOS 13 only started 13 months ago so a suggestion to buy a newer tablet is somewhat diminished by my acquisition of a new Android device.

Appreciate your efforts to support legacy products as it seems there are others registering complaints here of this same issue. All other media I view/use on this iPad does not have this formatting issue.

Hi, we deployed the fix.
Could you please reopen our site and recheck.

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0
~BigZ~

@SA Kateryna Kovrizhenko :

Confirmed that it is fixed. Thanks so much; again.

Kind regards

~BigZ~