Hi, did you move the comment box to the top of the comments, rather than the bottom? I used to read through all the comments, gather my thoughts, and respond via the comment box at the bottom. Now, I read through all the comments, gather my thoughts, and laboriously scroll all the way to the top of the comments section to comment.
I'm guessing you got feedback that folks couldn't wait to comment and hated scrolling past what everyone else had to say?
What about 2 boxes? One at the top and one at the bottom?
Customer support service by UserEcho