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Under review

Excel/Word HTML links do not work

Jan Svenda 11 months ago in Website • updated 11 months ago 4

Hi,


When I add a html link to SA website in an excel cell or word document, the link does not work and it gives me the following error. 


'Unable to open *SAlink*. Cannot download the information you requested.' 


I have tried using different default browsers and different computers. 


Best,


Jan 




Under review

Hi,


Where on the website are you trying to add this?

Hi, 


maybe I have to rephrase. I add html link to SA article to excel and word. Once I try to click on the link in excel or word it gives me the aforementioned error.


Best,
Jan 

Sorry, we are unable to help with issues within Word or Excel. I would suggest checking the link. Perhaps you are copying it wrong. Are you copying it from the web browser address bar ?

Yes I am copying it from the address bar. I understand your reach might be limited here but the error seems to occur on other computers and other versions of excel and word. Moreover the error is exclusively tied to SA links. Other html links that I use are fine.