App glitched .. had to delete & re add the app .. lost all my portfolios and the app says I have a pro subscription but won’t allow me access to the pro information... pls help
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When you logged in the first time and saved portfolios and purchased premium, did you tell Apple to hide your email from us ? or only this time ? If you hide your email from us, then we will have a very difficult time identifying you. Since I see that you did hide your email this time, perhaps you didn't last time. Please try to uninstall the app and reinstall and login with your real email and we might be able to find your subscription that way.
Lost app icon on my android phone. Installed new updated mobile app and lost all my portfolios. Was able to log in on my laptop and can still see all my portfolios but lack of synchronization with mobile app is unacceptable.
We do synchronize, but you need to login with EXACTLY the same email on all devices, otherwise we cannot sync them.
Jacob, I tried what you suggested. I uninstalled the app, and reinstalled it using my Apple ID and password on all my Apple devices. However, the same problem occurred - no Premium subscription, and they are still bugging me to subscribe to Premium. Please check your records. I subscribed to Premium on 5/18/20, and you deducted $260.21 from my American Express Account. Please get back to me, and fix the problem.
Thanks.
Lost app icon on my android phone. Installed new updated mobile app and lost all my portfolios. Was able to log in on my laptop and can still see all my portfolios but lack of synchronization with mobile app is unacceptable.
We do synchronize, but you need to login with EXACTLY the same email on all devices, otherwise we cannot sync them.