Hi,
I am premium subscriber and recently been not able to access because of annoying PRESS AND HOLD which doesn't go away even after pressing and holding. All javascript, adblock, cookies are correct on my end.
Can you please reset for me so that I can use the subscription.
My reference id are few of them:
1b8bd530-7fe5-11ec-86d8-c3dcfe2c1d95
b7218c70-7fda-11ec-869e-59173aa8b3cb
Hi,
After discussing this with our security team we learnt that many of the Press & Hold occurrences happen to users that are using selenium based automation tools and any kind of user agent spoofing.
We highly discourage this and hence have implemented this security layer.
Please check if the devices being used to access Seeking Alpha are not compromised in any way, or do not have such tools.
Hope this helps! Feel free to reach out in case further assistance is required.
Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha
Thanks Shubham for your response. I don't use any automation tools or user agent spoofing(not sure what that means). I usually save few tabs of my portfolio and open them using "open all tabs", most of the times there is no issue. When the press & hold happens, it locksup for few hours.
What I am interested is, how do we reset ? Can you please suggest a way to reset otherwise we are unable to use during downtime.
Hi,
After discussing this with our security team we learnt that many of the Press & Hold occurrences happen to users that are using selenium based automation tools and any kind of user agent spoofing.
We highly discourage this and hence have implemented this security layer.
Please check if the devices being used to access Seeking Alpha are not compromised in any way, or do not have such tools.
Hope this helps! Feel free to reach out in case further assistance is required.
Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha