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No longer receiving newsletter

BlueBuster 2 months ago in Mailers / Newsletters updated by SA Admin Shubham Shresth 2 months ago 3

Hi, I haven't been receiving the Wall Street Breakfast newsletter. Unsubscribing and resubscribing hasn't helped.

Email Alerts

Answer

Answer
Completed

Hi there,

The issue was with the bounces. Emails can be stopped due to a bounce we received from your email provider or if you accidentally reported our emails as spam. We must obey the message from your provider due to spam regulations and we freeze your emails.

The bounces are cleared now.


Hope this helps! Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha

I understand that uou're unable to receive your newseletters even if you have it under your safe senders list.. I also understand how frustrating this must be. Don't worry, let me assist you with this.

We would need you to verify some information first so we can properly address the issue. Please confirm the following:

  • Does this happen to most of your contacts?
  • Have you tried sending a test email to yourself?
  • Do you contacts receive any bounce messages when sending emails to you?

In the meantime, kindly refer to the link I have provided below so you know which settings to check to make sure you're receiving your emails:

My email seems to work fine - this only seems to happen to seeking alpha newsletter... I do not see a link that you are referring to...

Answer
Completed

Hi there,

The issue was with the bounces. Emails can be stopped due to a bounce we received from your email provider or if you accidentally reported our emails as spam. We must obey the message from your provider due to spam regulations and we freeze your emails.

The bounces are cleared now.


Hope this helps! Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha