Seeking Alpha Feedback Forum

Please report issues with the site or mobile apps here.

Answer

Hi GIHE,

The issue was with the bounces. Emails can be stopped due to a bounce we received from your email provider or if you accidentally reported our emails as spam. We must obey the message from your provider due to spam regulations and we freeze your emails.

The bounces are cleared now.


Hope this helps! Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha

+4

Wallstreet Breakfast Newletter impossible to unsubscribe from.

oswaldcopperpot 3 months ago in Mailers / Newsletters updated by Annamajorova0278 3 months ago 2

I've ensure I don't have it checked under settings and tried unsub from all I still receive the newsletter ever day. 
How do I unsub? 

+3

Daily portfolio summary is broken

daat99 3 months ago in Mailers updated by anonymous 3 months ago 2

Today I received a broken daily portfolio summary email for all my portfolios.


I'm mostly interested in the "breaking news" stories in my portfolio and up until yesterday all the daily portfolio summary emails contained all the "breaking news" items inside them.

Today I got only 4 items and a link to my portfolio.

How can I get the good old AND WORKING daily portfolio summary back with all the "breaking news" items inside it?

thank you

Answer

Hi Maks-profit,

This usually happens due to bounces. Emails can also stop sending due to a bounce we received from your email provider or if you accidentally reported our emails as spam. We must obey the message from your provider due to spam regulations and we freeze your emails.

We found no bounces in your cases so requesting you to please check your spam/junk folder for our emails. Please let us know if otherwise.


Hope this helps! Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha

+3

Not getting all my email alerts

Tony Ponzo 5 months ago in Mailers 0

I get the daily pre-market summary via my email, but emails about stocks in my portfolio have stopped coming through. I have no notice at the top of the page on the site and nothing on the site addresses this exact issue. I made sure the seeking alpha addresses are in my email address book as well. Anyone have any ideas how to solve this?

+2
Completed

Email error message

khalstead 2 months ago in Mailers updated by Abdelhakim18 2 months ago 3

This appears at the top every time i come to the site (mobile, desktop, does not matter) saying there is an error with email.  it is EXTREMELY annoying.  I have to close it every time even if just refresh page, it shows up.  email is correct, email works, all is good on my end.  this is a seeking alpha problem.

Hoping for a fix or see you later.

Email Alerts
Answer

Hi there,

The issue was with the bounce. Email error pop up can come in due to a bounce we received from your email provider or if you accidentally reported our emails as spam. We must obey the message from your provider due to spam regulations and we freeze your emails.

The bounces are cleared now.


Hope this helps! Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha

+2

Receiving individual author emails

Hawkeye252 2 months ago in Mailers 0

Every time I subscribe to an author I start receiving an individual email every time they write something despite having checked to send a daily email summary.  This is so annoying.  Anyone know how to stop this?  Thanks.

+2
Completed

Not Receiving Newsletters

Mortsfoh 2 months ago in Mailers updated by SA Admin Shubham Shresth 2 months ago 1

Haven't received any newsletters, alerts or post from authors I follow since 4/28/22

Email Alerts
Answer

Hi there,

The issue was with the bounce. Emails can also stop sending due to a bounce we received from your email provider or if you accidentally reported our emails as spam. We must obey the message from your provider due to spam regulations and we freeze your emails.

The bounces are cleared now.


Hope this helps! Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha