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Awaiting Customer Reply

Screen goes black

anonymous 2 years ago in iPhone App • updated by SA Jacob Maltz 2 years ago • 1

Every time I try to add a stock to my portfolio screen goes black and kicks me out of the app. I’ve uninstalled and reinstalled. 

Answer

Answer
Awaiting Customer Reply
SA Jacob Maltz 2 years ago

There are certain tickers which cause the current version of the app to crash, for example ELLXF.

As a workaround, please add the ticker to your portfolio using a browser and log into our new mobile web.


Answer
Awaiting Customer Reply
SA Jacob Maltz 2 years ago

There are certain tickers which cause the current version of the app to crash, for example ELLXF.

As a workaround, please add the ticker to your portfolio using a browser and log into our new mobile web.


Customer support service by UserEcho