Not able to receive e-mail

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I'm not receiving any alerts/newsletters/digests from SA, despite everything showing as activated.

Maybe this is the bounce issue related to other posts here. 

Can you please help me fix it?

 

PS: Maybe you can workout a solution for the users to reset this issue automatically

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SA Admin Shubham Shresth
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Quote from Veritas1010

I have had the same issue for 8 days.


I sent an email to SA Customer Support, got a “ticket number”. But no reply.

Hi Veritas1010,

There is no bounce issue at your end. Cna you please check the spam folder or/and add seeking alpha to your ocntact list.


Hope this helps! Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha

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Veritas1010

I have had the same issue for 8 days.


I sent an email to SA Customer Support, got a “ticket number”. But no reply.

Avatar
SA Admin Shubham Shresth
  • Completed

Hi there,


I checked and found that your emails were being blocked by your email provider and we have cleared all bounces now.

This is due to a bounce we received from your email provider or if you accidentally reported our emails as spam. We must obey the message from your provider due to spam regulations and we freeze your emails.

We have cleared all the bounces now and you should start receiving all emails now.


Hope this helps! Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha

Avatar
SA Admin Shubham Shresth
  • Answer
Quote from Veritas1010

I have had the same issue for 8 days.


I sent an email to SA Customer Support, got a “ticket number”. But no reply.

Hi Veritas1010,

There is no bounce issue at your end. Cna you please check the spam folder or/and add seeking alpha to your ocntact list.


Hope this helps! Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha