I'm not getting access to premium after payment

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CobyMHarris
  • updated

I Purchased the 1 year premium service from your website on Dec 14th 2022 on your “end of year flash sale” for 39.99. I submitted my payment and then the screen said that it had an error and it would “let the engineers know”. Then I looked to see if I gained access to the premium service / benefits and it’s saying under my account and “paid subscriptions tab” the only plan that I have is the free plan. I want my premium service for the 1 year. My payment even processed on my bank account as well for 42.35. I also want to make sure the “AUTO RENEW” for the purchase that was made for premium is turned OFF! Because I can’t access this on my end because there is know sign that I even have access to said paid for premium subscription. My premium access is not working! I need this fixed quickly. Thank you.

Replies 13
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0
mariettasunset
Quote from anonymous

Same problem as everyone else, I am not able to login to the Premium account.  Can not find any where to use User ID and password for the premium account.  I think this would solve the problem.  Not a soul to call for help!!!

I'm out. Contacted Capital One. Charge has been credited to my account. I'm no lawyer, but I would think this qualifies as fraud. 

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anonymous

Same problem as everyone else, I am not able to login to the Premium account.  Can not find any where to use User ID and password for the premium account.  I think this would solve the problem.  Not a soul to call for help!!!

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0
Milo Mania

Is this site a fraud? No access, no comments from anyone representing SA, and similar comments going ask the way back to 2 years or more? I'm sending a scam. 

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-1
going broke in style
Quote from Tobin Trevarthen

Still not corrected for me. If someone from SA does not respond by tomorrow and am calling Amex to cancel my transaction. 

It went through SA, but the charges does not show up on my AMEX. Which surprise  me.

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1
mariettasunset

Not waiting any longer. Is this their business model? No way to contact a human being? Just a diversion to a "feedback forum"? I've started the dispute process with MC. I would say horrible customer service, but this is NO customer service. 

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3
Tobin Trevarthen

Still not corrected for me. If someone from SA does not respond by tomorrow and am calling Amex to cancel my transaction. 

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-1
rfmcallister

The offer was made today and processed.  System working correctly today.  Thanks SA. 

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2
Growthstockmaster

Almost the same issue, except I get "Gateway TransactionerrorTransaction declined200" error.

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6
going broke in style

Same issue as well... But I paid for the 2yrs subscription. What a damn rip off. Nothing pisses me off more that anything is being ripped off!!! I want my money back!

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6
Brumbie Mick

I have the same issues as the other members, money has come out of my account but I don’t have any access premium. It’s been several days and I would like some help please.