Error message Every time I search

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anonymous
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Image 8806

Every time I enter a ticker symbol i get this error message.

I am signed in, paid up, and updated.

i cleaned my cookies.

Please help

Duplicates 2
dead link from a search result

I entered symbol SY in the search box, the symbol for So-Young International company. The company name appeared in the pop-up box. Clicked it. Was taken to a Yikes error page. 

Getting a "Yikes! Looks like we messed up" when I search
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SA Kateryna Kovrizhenko
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The issue with search is fixed. Please tell us if you still encounter it.

Replies 15
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anonymous

The website always has the orange "subscribe" sign on in the right corner, no matter what section of the website I am on, as if I am not a member even though I signed in. Please help.

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anonymous

As you can see the subscribe functions I pay for do not work right now...the website does not know me.

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SA Kateryna Kovrizhenko
  • Under review
Quote from anonymous

The website always has the orange "subscribe" sign on in the right corner, no matter what section of the website I am on, as if I am not a member even though I signed in. Please help.

Button "Subscribe" propose you to subscribe to our extra services, it's not about not being logged in.
What was the last time you were logged in and seen you correct account with data?

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SA Dave Schechter (old)

Hi Chris, 


You are possibly logged into the wrong account.


I've emailed you directly with the paid account information for you to log in.


Please let us know if the issue persists.


Best,

-Dave

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anonymous

Thank you very much. Problem solved.