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Get rid of the chat window in Premium articles;

Mike worrel 2 years ago in Website • updated by SA Admin Daniel Hochman 1 year ago 5

If i open 5 articles from premium authors, chat window is opened on all them and sound is annoying (make the sound mute by default) or removing chat which is a better solution. If anyone wants to chat, one can open a separate window for chatting.

Answer

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Hi Mike,


If you mute the chat in the upper right corner it will remember your setting on all future windows/tabs you open. If you are subscribed to multiple services, the mute doesn't carry over from service to service - you have to adjust volume once per service as users may want to get a ping on one service and not another at a given time.


You can also minimize the chat window next to the sound button - though this is required in each window/tab you have open. Many users have indicated that they prefer to have chat open in all their windows by default so 'they don't miss anything'.


Hope this helps.

Jonathan

Answer
Completed

Hi Mike,


If you mute the chat in the upper right corner it will remember your setting on all future windows/tabs you open. If you are subscribed to multiple services, the mute doesn't carry over from service to service - you have to adjust volume once per service as users may want to get a ping on one service and not another at a given time.


You can also minimize the chat window next to the sound button - though this is required in each window/tab you have open. Many users have indicated that they prefer to have chat open in all their windows by default so 'they don't miss anything'.


Hope this helps.

Jonathan

It would be very nice if we could turn it off, because we have the option for use the large chat feature. I use your service on an ipad, and it is imposible to read an article with the chat window open. So each and every time I go to a new page, I have to first spend time to close the chat window (with my finger, not too handy). This is a major pain.

Hi Rich,


This is a valid request. We are in the process of rethinking several facets of the chat experience and while this is definitely a longer term project, we plan on offering more individual customization around chat.


Sorry for the inconvenience in the interim.

Definately do not like the chat room open all the time.  Please let us have the option of choosing one way or the other.  I print articles out for future reference and it blocks my printing from coming out


Hi,


We will soon make a change which remembers if you minimized the chat.