Trying to change email on my existing profile.
Nothing happens when i [1] enter new email [2] enter password ( i believe password of existing account) [3] and click save.
no error shown, page is kind of stuck. save button color changes on click. that's it.
i need to update my email. please help.
Update: it seems that bug was indeed solved: I have missed the fact that I needed to confirm the new email address from my email reader. I have just done it and the new email address was saved.
Thank you again Kateryna Kovrizhenko for solving this problem quickly, a lot of health, and good luck for everyone with your investments!
Thank you Kateryna Kovrizhenko for the quick response.
Unfortunately, the problem still persists: I can change the email address and save the new one, but when I click on the "save" button, it brings me back to the User Settings page where the old email address appears, and not the new address. I hope that the bug can be addressed. Please note that I use Safari 13.1.2 on macOS Catalina, 10.15.6.
Thanks in advance and best regards
Daniel, please click the link we’ve just sent to your new address to approve the change of the email.
Please check the Spam folder the email might get there by accident.
Please tell me if it helps.
Thank you Kateryna Kovrizhenko for the quick response.
Unfortunately, the problem still persists: I can change the email address and save the new one, but when I click on the "save" button, it brings me back to the User Settings page where the old email address appears, and not the new address. I hope that the bug can be addressed. Please note that I use Safari 13.1.2 on macOS Catalina, 10.15.6.
Thanks in advance and best regards
Hi again, we fixed the issue, please confirm that everything works for you fine.
Hi! Sorry for inconvenience, we will try to fix the issue as soon as possible.
Same issue for me as well. I have experienced this bug in Firefox and Safari. This is a critical issue since the previous email address is not valid anymore and hence I want to update . I hope that you can solve this bug soon. Thanks in advance and a lot of health.
Thank you Kateryna Kovrizhenko for the quick response.
Unfortunately, the problem still persists: I can change the email address and save the new one, but when I click on the "save" button, it brings me back to the User Settings page where the old email address appears, and not the new address. I hope that the bug can be addressed. Please note that I use Safari 13.1.2 on macOS Catalina, 10.15.6.
Thanks in advance and best regards
Daniel, please click the link we’ve just sent to your new address to approve the change of the email.
Please check the Spam folder the email might get there by accident.
Please tell me if it helps.