Error message Every time I search
Every time I enter a ticker symbol i get this error message.
I am signed in, paid up, and updated.
i cleaned my cookies.
Please help
Pinned replies
The issue with search is fixed. Please tell us if you still encounter it.
Replies 15
Hi Chris,
You are possibly logged into the wrong account.
I've emailed you directly with the paid account information for you to log in.
Please let us know if the issue persists.
Best,
-Dave
The website always has the orange "subscribe" sign on in the right corner, no matter what section of the website I am on, as if I am not a member even though I signed in. Please help.
Button "Subscribe" propose you to subscribe to our extra services, it's not about not being logged in.
What was the last time you were logged in and seen you correct account with data?
OK, the issue with search is fixed but my account isn't. I am still called user 49609473 and not my name, the authors I follow are still erased, my portfolio settings are still very very old and not up to date...and the articles Ive read still stop listing in July of last year. Please help and contact
Can you or somebody else contact me directly and give me some real assistance?
Thank you
Hi, I will tell responsible people about it.
In a meanwhile please check that you use correct credential or were using correct one since July.
The issue with search is fixed. Please tell us if you still encounter it.
Can you or somebody else contact me directly and give me some real assistance?
Thank you
I entered symbol SY in the search box, the symbol for So-Young International company. The company name appeared in the pop-up box. Clicked it. Was taken to a Yikes error page.