I'm not getting access to premium after payment

I Purchased the 1 year premium service from your website on Dec 14^th 2022 on your “end of year flash sale” for 39.99. I submitted my payment and then the screen said that it had an error and it would “let the engineers know”. Then I looked to see if I gained access to the premium service / benefits and it’s saying under my account and “paid subscriptions tab” the only plan that I have is the free plan. I want my premium service for the 1 year. My payment even processed on my bank account as well for 42.35. I also want to make sure the “AUTO RENEW” for the purchase that was made for premium is turned OFF! Because I can’t access this on my end because there is know sign that I even have access to said paid for premium subscription. My premium access is not working! I need this fixed quickly. Thank you.