Email alerts will not open

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For the last week, when I open an email alert, then click on the 'read' button I get a 'lost secure connection' notice. This is on my lap top. Does not matter what location I am in.  I tired resetting my password - did not help.

Thx

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I get an email notification and cannot connect to seeking alpha from the email. "Read here" Safari cannot connect to article.

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was lost.” I have tried different remedies like deleting web history and rebooting the seeking alpha app with inconsistent results. I am in Portugal. I also have a iPhone in addition to this iPad and it has the same problem. 

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SA Jacob Maltz
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Hi, we made a change to try and fix this.  Let me know if you still see the problem when clicking from emails.

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anonymous

The issue remains.

If I delete the prefix "email." from the address the link works.  Tried it six times this morning. 

Hopefully this helps.  Need to get this problem resolved. Thanks.

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anonymous
Quote from anonymous

Is anyone here willing to do a 5-10 minute screenshare to help us diagnose the issue?

Thanks,

Daniel Hochman

Director of Product, Seeking Alpha

I am willing. 

Sincerely

Bob 

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anonymous
Quote from RFERN222

having same problem. tried fix that you suggested on the Youtube video. using up to date Firefox-- date and time are correct-- using-windows defender-- no anti-virus--  have the same problem when I use Microsoft Edge-- started last week and only affects Seeking Alpha  e-mails

Having the same problem from my gmail. 

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anonymous

What good are the E/M items if the (read now) link does not work. Been this way for several days. I shared w/ 

a computer tech person this AM. He was stumped. 

Sincerely

Bob

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Alan Caley

Hallo, I have exactly the same Problem since 4 or 5 days. I am using Microsoft Edge and VIPRE virus protection.  Previously I never had any Problems. I am using Windows 10 with German lanuage Environment in Switzerland.

The error message that I receive is "Keine sichere Verbindung mit dieser Seite möglich" (English translation: "No safe connection with this site possible"). The following is a typical link that I have received via my email:

https://email.seekingalpha.com/news/3516620/track?type=click&mailingid=3516620&messageid=2900&databaseid=&serial=2900O3516620O1573160607845.0.2ea85b57918caabc63f6bff114a36deb&emailid=739091&userid=739091&extra=&&&3000&&&https://seekingalpha.com/account/email_auth?auth_param

Many thanks for a good Resolution of this Problem.

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Alan Caley
Quote from anonymous

The issue remains.

If I delete the prefix "email." from the address the link works.  Tried it six times this morning. 

Hopefully this helps.  Need to get this problem resolved. Thanks.

Thanks "Anonymous", I just tried this on my system (Windows 10, MS Edge, Antivirus-VIPRE) and it also functioned.  So this will now be my Workaround until the basic Problem is fixed.

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anonymous

I have no clue about the tech in how these things work. It seems obvious though that the "email." prefix is triggering some kind of security issue. If eliminating it makes the link work SA, how about just testing this as a fix.  This is over a week old now..."being stumped" isn't acceptable.  Reach out for some help somewhere and get un-stumped.

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RFERN222

Same here I took "email" out and it will connect.

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anonymous
Quote from SA Jacob Maltz

Hi we updated something in the security settings of the website and would like to know if it solved the issue or if you still see the same error.  Please let us know, thanks.

Thanks!! I tried my email alerts today and they worked! So far so good!!

Jerry D.

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anonymous
Quote from SA Jacob Maltz

Hi we updated something in the security settings of the website and would like to know if it solved the issue or if you still see the same error.  Please let us know, thanks.

Still the same. Cannot access from G-Mail. Still get (This site cannot be reached). This was so good before 

when I could forward an E/M to family and they could access and read the SA article. 

Signed

Bob