Hello,

Please could you be more specific about what advertising you are referring to. 

As a crowd sourced platform that is primarily ad revenue funded platform we rely on advertising revenue to provide content.

Many thanks,

Trevor Heal

Hello,

Apologies that you are experiencing a poor user experience.

Please can you share a screenshot of this occurring, so that I can have someone from the team here look at it immediately.

Many thanks in advance,

Trevor Heal

VP of Business Operations

Seeking Alpha

trevor@seekingalpha.com

Hello,

Apologies that you are having a less than optimum user experience. Please can you send a screenshot of this experience, as there has not been any amendment to our ad structure and I want us to resolve any poor user experience as quickly as possible.

Many thanks in advance,

Trevor Heal

VP of Business Operations

Seeking Alpha

Hello,

Apologies that you are experiencing a poor user experience. Please can you give me any details around what particular ad(s) you find annoying and where ie desktop, mobile, email, etc. 

Many thanks,

Trevor Heal

VP of Business Operations

Seeking Alpha

Hello, 

Firstly, thank you for providing the feedback and I apologize that you had such a poor user experience. We actually do not allow auto play audio or video ads on our platform, so this must have been delivered by one of our partners. 

Do you have any additional details regarding who the ad was for or what was the content of the audio? as that will help us to remove any offending ads immediately. 

Many thanks,

Trevor Heal

VP of Business Operations

Seeking Alpha

Thank you for the update and additional info. This should help me locate any issue.

Hello,

Thank you for making us aware of this and apologies for the bad user experience. It is indeed an error in the ad code.

This issue will be rectified moving forward.

Thanks again,

Trevor Heal

VP of Business Operations

Seeking Alpha

You are more than welcome and thank you for reporting it. As as user, I find these incredibly annoying as well, so I will do everything possible to make sure that any issue of this kind is resolved.

Thank you, I really appreciate the additional info. I don't mean from a bad, app, I mean a browser infection and that is not beyond the realm of possibility, but like I say I am going to do my due diligence and treat your alert as if it was definitely coming through our site. It's a moot point, but generally speaking these mobile redirect ad insertions are normally more common during weekends and national holidays as support teams are less likely to act quickly to nullify the issue.

Thanks again for your help.

Trevor

Hello, 

Thank you for the alert. It is possible that your phone is infected from another site, who has an infection from a bad ad network. At this point, we have not received any alerts from any of our anti malware/redirect providers. That being said, I am definitely not ruling out that it is coming from a rogue actor running through one of our advertising partnerships. Would you be able to provide any additional details, such as it is happening on any other sites? what type of device/browser you are using? what country are you in and if you could send a screenshot that would also be helpful.

Thanks in advance and many apologies if this bad experience is being generated from our platform.

Trevor Heal

VP of Business Operations

Seeking Alpha