First of all I wanted to apologize for the browser slowness you're experience. If you could please tell us what operating system your computer runs on (type and version) as well as which browser(s) you're experiencing this issue on (browser version # is helpful too), we can try and simulate the issues you're experiencing and remedy the situation.
Thanks for the quick reply. We will include FF in our investigation.
Again, apologies for the issues here. We feel we have isolated a few 3rd party ad scripts that are causing serious memory spike issues on IE and Edge. What browsers have ya'll been experiencing these issues on? We'd like to confirm the issues really are primarily on IE and Edge and not other browsers but if they are, we'll keep plugging away until we get to the bottom of this and resolve all issues.
You should be able to get your alerts up and running again by logging in and going here: https://seekingalpha.com/account/email_preferences
For reference purposes, this tab is reachable within your portfolio.
All the best,
As is the case with the vast majority of primarily advertising-funded websites we do require the use of data targeted advertising in order to provide high quality free content to our users. Without this targeting we could not sustain our business in such a competitive environment. The alternative would be to charge a subscription to our users for our core product and as per our mission statement we are committed to providing our users with broad coverage of investment research at no cost to our users, as we believe that everyone should have free access to the opinions of the crowd.
We are truly sorry for the difficulties you are encountering. If you turn on your ad blocker you will be prompted to sign up for the ad free version of Seeking Alpha, which costs $10/month. This is a good alternative for users who wish to browse the site without ads.
We are looking into your issues but due to the holiday weekend it may take us a bit longer than usual to get back to you.
We are having trouble replicating this issue. What browser are you on and how many times do you scroll up to see previous chats before you get this 'freezing' problem?
This is now live in our system.
We will have someone on our tech team try and replicate the bug you're experiencing when they're back in the office next week (our tech team works Sunday-Thursday). As a general rule, how far are you scrolling up the chat before the issues start?
Customer support service by UserEcho