Your comments

Great - I'll reach out by email directly. Thanks!

You probably have Firefox's 'Tracking Protection' turned on. Can you please go into your preferences and see if this is the case? This feature disables a lot of basic functionality on our site. 


Best,

Ok, fair enough. Are you available to do a screen share with one of our developers later this week? That's the best way for us to get to the bottom of the issues you're experiencing at this stage. 

Hi,


Do you per chance also have a script blocker deployed to Chrome? This would also likely trigger our ad blockeing whitelist message, 


Best,

Hi Dick,


We are very sorry for the inconvenience. If you could please tell us which operating system and version of Chrome and AdBlock Plus you're on, we will be able to investigate and let you know once the issue is resolved.


Best,


Daniel is in the middle of a 2 week vacation. Please don't take his lack of response personally.


Best,

Hi Ted,


What can we help you with today?


Hi,


This issue should now be resolved. Please let us know if you encounter any further issues. 


Best,

Which article(s) are you referring to? I'd like to pass them on to our editorial team for proper review with consideration of the points you have raised here. 


Thanks,

Seems like it was likely part of a backfill solution - not something we sold directly. We'll keep a lookout for it but if you do come across it again and can screencap, that will help us identify it with 100% certainty. 


Thanks